What should you do if a client has a reaction to a product during a service?

If a client experiences a reaction to a product during a service, it is crucial to prioritize their health and safety. Discontinuing the service is essential to prevent further irritation or damage to the client's skin. Additionally, it is important to provide first aid if necessary, which may include applying cool compresses, soothing lotions, or even contacting a medical professional if the reaction is severe. This proactive approach demonstrates a commitment to the well-being of the client and ensures that any potential complications are managed appropriately.

Continuing the service would not be advisable, as it could exacerbate the reaction and lead to more serious issues. Similarly, simply applying a soothing lotion might not be sufficient if the reaction is significant, as it does not address the immediate cessation of the product causing the sensitivity. Asking the client to wait and see if it improves is also not a responsible course of action, as it delays necessary intervention and could allow the reaction to worsen. Prioritizing the client's immediate safety and comfort is always the best practice in such situations.