What should you do for a client who is unhappy with their service?

Listening to a client's concerns and working towards a resolution is essential in providing high-quality customer service in the cosmetology field. When a client expresses dissatisfaction, it demonstrates that they value their experience and want it to be improved. By actively listening, you validate their feelings and show that you care about their experience. This approach can build trust, promote open communication, and lead to a positive outcome.

Working with the client to find a solution—whether it involves correcting the service, offering a different style or treatment, or making adjustments—demonstrates professionalism and a commitment to customer satisfaction. This not only helps retain the client but can also enhance your reputation as a stylist who prioritizes customer care.

In contrast, ignoring complaints may lead to further dissatisfaction, and offering a discount without addressing the concern does not solve the underlying issue. Blaming the product used can create a negative atmosphere and further frustrate the client, hindering the possibility of resolution.